Support

We reply within two business days

Write to us at support@vintrank.net. This is our only support channel — send your message from the address your account is registered with, or name that address in the message.

What to include

Your nickname in the app and the email or phone you sign in with.
What happened and what you expected to see instead.
A link to the match, tournament or club in question — the address from the Share button opens for us too.
Your phone model and the app version, shown at the bottom of the Settings screen.

Common questions

The sign-in code doesn't arrive

The code arrives by email or message within a minute. Check your spam folder. If there is still nothing, request a new code — the previous one stops working. The code is longer than it looks: enter all of it, and the field accepts a paste from the clipboard.

My opponent won't confirm the score

A match closes once both sides have entered the score. If the two scores disagree, the match goes to dispute and an administrator reviews it. In a tournament the organizer can close the result 30 minutes after a score was reported.

My rating looks wrong

Only the server changes ratings, and only for a confirmed match: +25 for a win, −20 for a loss, everyone starts at 1000. The full rules are on the rules page. If the number still doesn't add up, send us a link to the match.

How do I delete my account

In the app: Profile → gear icon → Delete account. This cannot be undone. Matches you have played stay in your opponents' history without your name — otherwise other players would lose their own statistics.

How do I run tournaments

Tournaments are run by organizers. Apply from the app: Tournaments → Create; an administrator reviews the application.

How do I add my club

The owner or manager applies from the app: Clubs → the card at the bottom of the screen. Once verified, the club appears in the catalogue, and its page — photos, hours, tables, disciplines — is edited from the club cabinet.